Delivery & Returns
Delivery Charges:
At Merlins, we're committed to making your shopping experience as smooth as possible.
Free Shipping: Orders over £30 qualify for FREE shipping across the UK.
Standard 48 Hour Delivery: For orders under £30, our standard 48 hour delivery service is just £3.99 as we want to offer our standard delivery as a quicker rate and get our products to your cats ASAP. This service typically takes 48 hours from the day of dispatch.
Express Next Day Delivery: For orders under £30 we also offer express next day delivery as we understand how urgently you may need rely on our products so we want to be able to offer the quickest delivery we can
Where We Deliver:
Currently, Merlins delivers exclusively within the United Kingdom.
How Our Delivery Works:
We aim to dispatch all orders within 24 hours of receiving them. During busy periods, there might be a slight delay, but rest assured, we’ll keep you informed every step of the way. Once your order has been dispatched, you'll receive a confirmation email with tracking details.
Please note that delivery times are estimates and can vary depending on your location, the time of year, and other external factors. If you have any concerns about your delivery, feel free to reach out to our customer service team—we're here to help!
Returns:
At Merlins, your satisfaction is our priority. If you're not completely happy with your purchase, you can contact us within 30 days of receiving your order for a refund.
To initiate a return, simply contact our customer service team. We’ll provide you with a returns authorisation number and detailed instructions on how to return your item. Please ensure that all items are returned in their original packaging and in a re-sellable condition.
If you have any further questions about our delivery or returns policy, please don't hesitate to get in touch with our customer service team. We're here to assist you!